All Regulations

Learn about the regulations that apply to customers using Shopmat services.

See which products are not covered by Shopmat transport insurance.

See which products you should not send via Shopmat services.

Additional fees charged according to the circumstances that may arise during the provision of services.

A full range of options for canceling services provided by Shopmat has been created.

Every customer who experiences a situation that does not meet their expectations has the opportunity to file a complaint.

See what rules apply to drivers as subcontractors and employees.

To ensure clear rules, a fair use policy has been created for the services available on Shopmat.

By using Shopmat services, you are subject to our privacy policy

See the current cookie policy on the website.